Shipping Policy
Shipping Policy
Order Processing
All SOCIA pieces are produced specifically for you once an order is placed.
Please allow 2–5 business days for order processing before dispatch.
During peak periods, processing times may be slightly longer.
Delivery Times
Once dispatched, estimated delivery times are:
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UK: 5–9 business days
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International: 7–14 business days
Delivery times are estimates and may vary depending on location and local postal services.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Any applicable customs duties or taxes for international orders are the responsibility of the customer.
Order Tracking
Once your order has shipped, you’ll receive a confirmation email with tracking details where available.
Multiple Shipments
If your order contains multiple items, they may be shipped separately to ensure timely delivery. You’ll receive tracking updates for each shipment.
Delays
While we aim to deliver within the stated timeframes, delays can occasionally occur due to factors outside our control (such as customs processing or courier delays). We appreciate your patience in these cases.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. SOCIA cannot be held responsible for orders delivered to incorrect addresses provided by the customer.
Questions
If you have any questions about your order or delivery, please contact us at info@sociaclo.com and we’ll be happy to help.